Question Of The Week

Business Process Improvement

Management of Monkey King, Inc. is currently evaluating how to proceed in solving an ongoing quality problem with the MK176 air conditioning unit. All of the following are steps in the kaizen activity cycle except:

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		A. Identify the best practices of a company that has exceptional quality in producing similar units.
		B. Determine what perfect quality would look like for the MK176 unit.
		C. Set new performance standards for production of this unit.
		D. Gather quality data as incremental changes to MK176 production are implemented.

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